Total Calls Analysed
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Real customer conversations
Avg Sentiment Score
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Scale: −1.0 very negative → +1.0 very positive
Sentiment Shifts
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Calls with emotional turning points
Follow-ups Required
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Open action items flagged by AI
Sentiment Distribution
Churn Risk
Customer Satisfaction
Top Topics Discussed
Resolution Status
Call Urgency
Call Types
Agent Performance
⚠️ High Churn Risk Calls
| Summary | Topic | Score | Key Issues |
|---|---|---|---|
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🔍 Key Customer Issues
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